Privacy Policy | Heapsowins Casino

Information we may collect

The information collected depends on how you use the website and the services available to you. We may collect information that you provide directly, information created when you use your account, and technical information sent by your device or browser. We only seek information that is reasonably relevant to operating an online casino service, supporting players, meeting legal requirements and maintaining a safe and secure environment.

Account and personal details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to manage your relationship with us. We may also record communications with support, requests you make, responsible gambling preferences and information needed to resolve questions or complaints.

Identity and verification information

To help confirm identity, age, location or eligibility, we may request verification information and documents. This may include identity documents, proof of address, information about the source or ownership of funds where appropriate, and details obtained through verification checks. These checks help prevent fraud, money laundering, identity misuse, underage access and other prohibited activity.

Payments and transactions

We may collect records about deposits, withdrawals, bets, wins, losses, bonuses or promotional activity, payment method details and transaction history. Payment information may be processed by external payment providers. Where a provider handles payment details directly, we may receive confirmation, transaction references and limited information needed to reconcile the transaction, manage the account and provide support.

Device, usage and cookie data

When you visit or use the website, we may receive technical and usage information such as an IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times, referral information and activity connected with the website. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts.

How we use information

Personal information may be used for the following purposes. The exact use will depend on the information involved, the service you use and the reason the information was collected.

To create, operate and maintain your player account.
To process deposits, withdrawals and other account transactions.
To confirm your identity, age and eligibility to use the services.
To carry out security, anti-fraud, risk and responsible gambling checks.
To detect, prevent and investigate suspicious, unlawful or prohibited activity.
To provide customer support, respond to enquiries and resolve complaints.
To communicate with you about your account, transactions, security, service updates and important changes.
To send marketing communications where permitted and where you have not opted out or withdrawn consent.
To improve the website, understand player behaviour, test features and monitor performance.
To comply with legal, regulatory, court, tax, accounting and reporting obligations.
To establish, exercise or defend legal rights and to protect our users, systems and business.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details, transaction records, verification results and technical information may be reviewed together to protect an account or investigate unusual activity. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have otherwise agreed.

Marketing communications

If you receive promotional messages, you can usually opt out by using the unsubscribe option in the message or by contacting support. You may still receive non-promotional communications that are necessary to administer your account, process transactions, address security matters or provide important service information.

Sharing, security and retention

We may share information where reasonably necessary to provide services, complete checks, process transactions, respond to requests or meet legal obligations. Recipients may include service providers that support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, professional advice and security. These providers should only handle information for relevant services and according to applicable instructions or obligations.

Information may also be disclosed where required by law, legal process or a lawful request, or where disclosure is necessary to protect rights, safety, property, the integrity of the website or the prevention and investigation of fraud and other unlawful activity. If a business change, restructuring or transfer takes place, information may be transferred as part of that process, subject to appropriate privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, monitoring, authentication, secure transmission and restricted access to information. No internet service can guarantee complete security, so you should use a strong password, keep account credentials private and contact support promptly if you suspect unauthorised activity.

Storage and retention

Information may be stored by us or by service providers in Australia or another country, depending on the systems used to operate and support the website. Where information is handled outside Australia, appropriate steps may be taken as required by applicable privacy requirements. We keep information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted.

Some account, verification, payment, transaction, security and communication records must be retained for a period required by law, even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Your choices and privacy rights

Depending on your circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent for marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.

How to make a privacy request

To exercise your data rights, including access, correction, deletion of your data, or withdrawal of consent to marketing, contact support@heapsowinscasino.best. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before releasing, correcting or deleting information. This is a security measure designed to prevent information being disclosed or changed by an unauthorised person.

We will review and respond to requests within a reasonable period and in accordance with applicable requirements. A request may not always be accepted in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or transaction-record purposes. If we cannot fulfil a request, we will aim to explain the relevant reason and identify any available alternatives.

Cookies and browser controls

Cookies are small files or similar technologies that can be stored on your device when you use the website. Some are needed for core functions, such as account access, security and session management. Others may help remember preferences, measure performance, understand how the website is used or support relevant communications. Cookies may be temporary or remain on your device for a longer period.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your preferences may not be remembered. Browser controls do not necessarily remove information already collected or change records that are required for account, security or legal purposes.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Where a change is material, we may provide additional notice where appropriate. Your continued use of the website after an updated policy is published may indicate that you have read the revised policy.