Cookies Policy | Heapsowins Casino

What cookies are

Cookies are small text files that a website stores on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise a device, remember certain information and support a consistent user experience. Cookies may be set by the website you are visiting, known as first-party cookies, or by another service that supports functions on the website, known as third-party cookies.

Some cookies last only for the duration of a browsing session and are deleted when you close your browser. These are commonly called session cookies. Other cookies remain on your device for a period of time or until you delete them. These are commonly called persistent cookies. The length of time a cookie remains active can vary according to its purpose and the settings used by the relevant service.

Cookies do not usually contain information that directly identifies you, such as your name. However, information collected through cookies may be associated with account, device or browsing information. Where this occurs, it will be handled in accordance with applicable privacy requirements and our Privacy Policy.

Similar technologies

We may also use technologies that perform functions similar to cookies. These may include pixels, tags, local storage, device identifiers and other tools that help us understand how the website is used, protect services and remember preferences. In this policy, the term cookies includes these similar technologies unless the context indicates otherwise.

How we use cookies

The cookies used on the website may serve different purposes. Some are necessary for the website to work, while others help us improve performance, understand usage or provide more relevant content. The categories below describe the main ways cookies may be used. The availability of particular cookies may change as the website, services and technology develop.

Strictly necessary cookies: These support essential website functions, such as page navigation, secure areas, session management and access to features requested by you. The website may not operate properly without these cookies, and they may not be capable of being disabled through standard website controls.
Security and fraud prevention cookies: These help identify unusual activity, protect accounts and transactions, support responsible access controls and reduce the risk of misuse. They may help us maintain the safety and integrity of the website and related services.
Preference and functionality cookies: These remember choices or settings, such as language, display preferences and certain session options. They can make visits more convenient by reducing the need to provide the same information repeatedly.
Performance and analytics cookies: These help us understand how visitors use the website, including which pages are viewed, how users move through the site and whether pages function as expected. The information may be used to measure performance, identify errors and improve content and navigation.
Advertising and marketing cookies: Where used and permitted, these may help measure campaigns, limit repeated advertising and present content that is more relevant to your interests. These cookies may be placed by us or by selected third-party providers acting on our behalf or independently.
Compliance and record-keeping cookies: These may support age, identity, account, consent, regulatory and audit processes where relevant to the operation of an online gambling service.

The use of a cookie does not by itself mean that we can identify you personally. The information collected depends on the cookie, the service using it and the settings applied to your device. We aim to use information for legitimate operational, security, service improvement and communication purposes, subject to applicable law.

Third-party cookies and services

Some website features may be provided with the assistance of third parties. These providers may use cookies or similar technologies to deliver their services, measure performance, prevent fraud, process technical requests or support website functionality. Third-party cookies are controlled by the relevant provider and may be subject to that provider’s own privacy and cookie information.

Third-party services may include analytics, security, payment, customer support, content delivery, advertising or social functionality. We do not control all third-party practices and cannot guarantee that their cookies will always be available or operate in the same way. You should review the relevant third party’s information if you want to understand how it collects or uses data.

Third-party providers may process information in Australia or overseas, depending on the service and its technical arrangements. Any handling of personal information will be considered in line with the Privacy Policy and applicable Australian privacy requirements. We take reasonable steps to use suitable service providers and to support the security of information connected with our website.

Information that may be collected

Depending on the cookie and the way you use the website, information may include your device type, browser type, operating system, approximate location, IP address, referring website, pages visited, links selected, session activity and general website interactions. This information may be combined with other information where necessary for account administration, security, legal compliance, service delivery or the purposes explained in the Privacy Policy.

Cookies should not be used as a substitute for account security. You are responsible for keeping your login details confidential, using a secure device and taking reasonable steps to prevent unauthorised access to your account. If you believe your account or device may have been compromised, follow the account security instructions available on the website.

Your cookie choices

You can control cookies in several ways. When available, the website’s cookie settings tool may allow you to accept or reject categories of non-essential cookies. You can also adjust your browser settings to block cookies, delete existing cookies or notify you before a cookie is stored. The exact steps differ between browsers and devices, so refer to the relevant manufacturer or browser provider for instructions.

Review the cookie options presented on the website and select the settings that reflect your preferences.
Use your browser or device controls to block, delete or restrict cookies.
Review the privacy settings available on your device and within any applications used to access the website.
Consider third-party controls where an external provider offers a separate way to manage analytics or advertising technologies.

Disabling or deleting cookies may affect the way the website works. Essential functions, login processes, account security, preferences or other features may become unavailable or less convenient. A choice made on one browser or device may not apply to another browser or device. You may also need to repeat your cookie preferences after deleting cookies or using a new device.

Where consent is required, we will seek it in accordance with applicable requirements. Withdrawing consent does not necessarily affect processing that is based on another lawful ground, including the operation, security or administration of the website. It also does not automatically remove information that has already been collected. Further information about personal information and your rights is available in the Privacy Policy.

Updates and further information

We may update this Cookies Policy from time to time to reflect changes to the website, the cookies and technologies we use, service providers, legal requirements or our practices. Any updated version will be made available on the website and will apply from the date stated in the updated policy, where a date is provided. You should check this page periodically so that you remain aware of how cookies are used.

This policy is intended to provide general information and does not describe every cookie that may be used at every moment. The specific cookies and settings may vary according to the pages you visit, the services you access, your device, your location and the choices you make. A cookie notice or settings tool may provide additional information at the time of use.

If you have a question about this Cookies Policy or the handling of your personal information, use the contact or support options made available on the website. Please do not include unnecessary sensitive information in a general enquiry. We may need to verify your identity before responding to requests concerning an account or personal information.

By using the website after reviewing this policy, you confirm that you understand the role cookies may play in delivering, securing and improving the services. You remain able to manage non-essential cookies through the controls described above, subject to the technical limitations of your browser, device and the services you choose to use.